Symptoms:


- ON/OFF LED stays RED when Power plugged

- ON/OFF LED stays RED when Power button pressed

- No Power on USB ports

- No Video Output


Resolution:


1 Try to reset the BIOS of the PC:

  • Power down the PC and unplug the power cable.
  • Open the service door (by screwing out one bolt) and remove it (with the storage).
  • Reset the BIOS by pressing the low profile push button SW3 for 3 seconds. (within the Red square)
  • Reset the RAM also, by pressing the low profile push button SW4 for three seconds. (within the Blue square)
  • Install back the storage with the service door.
  • Plug the power and power up the PC (either auto-on or pressing power button).


2. Verify RAM memory modules are installed -

  • The system will not boot without memory.

3. Try to answer the following questions:

  • Are you able to power up without storage?
  • IPC2 supports up to 7200 rpm HDD drives.


If none of the above solutions are working, create a technical inquiry with a new ticket.