This troubleshooting has been created to help you find your problem.

Please keep the record of the red outputs checklists.


Stage 1 - Power: The PC does not power ON properly.


Feature:
Question:
Error:
Action:
Auto On:

Is the PC starting when I plug the power?

No

Press the Power Button.

LED:

Is the front LED ON?  

No

Verify the Troubleshooting Page corresponding to your PC

Power Supply:

Is the PSU working?

No

Power Supply Troubleshooting page.

 

Please continue to Stage 2 before creating a technical request.


 Stage 2 - POST: If you can see the PC has power up but is not doing the Power-On-Self-Test.



Feature:
Question:
Error:
Action:
RAM (Random Access Memory):

Is the RAM tested working?
No
Verify the Memory Troubleshooting Page
Display:
Do you see any content on the Screen?
No
Verify the Display Troubleshooting Page
USB Ports:
Can you see light indicators on a known working peripheral plugged into the USB ports (Mouse, Keyboard...)?
No
Create a new ticket with details about your issue.
BIOS:
Can I access the Bios and configure it?
No
Verify the Troubleshooting Page corresponding to your PC


If you have all features working, go to the next stage.


Stage 3 - Booting: I have something on my screen, but the OS is not starting at all or I cannot install it.



Feature:
Question:
Error:
Action:
Boot Order:
Has the Boot Order been configured correctly?
No
Under Bios, configure your Boot order. Verify you don't have bootable media connected.
Storage:
Is my storage detected in the Boot Order or compatible with the PC?
No
Verify the Storage Troubleshooting Page
Operating System:    
Was the Operating installed on your storage?
No
Install the Operating System.



If you have all features working, go to the next stage.


Stage 4 - Crash: My PC crashes during boot


Case 1: My PC Powers Off during Boot


Feature:
Question:
Error:
Action:
Power Supply:
Is using another PSU eliminating the problem?
Yes / I don't have another PSU 
Power Supply Troubleshooting page.
No Your PC needs to be fixed. Create a new ticket with details about your issue.


Case 2: The Screen Freezes


Feature:
Question:
Error:
Action:
RAM:
Does trying a different RAM eliminates the freezing?
Yes / I don't have other RAM
Memory Troubleshooting.
Storage:
Does changing the Storage eliminates the freezing?
Yes / I don't have other Storage
Storage Troubleshooting.
Motherboard Does it happen with different RAM and Storage? Yes / I cannot test this. Create a new ticket with details about your issue.


Case 3: I have a BSOD (Blue Screen of Death)


Feature:
Question:
Error:
Action:
Driver:
Have you recently installed a new driver    
Yes
Uninstall the driver under safe mode
RAM:
Does trying a different RAM eliminates the BSOD?
Yes / I don't have other RAM
Memory Troubleshooting.
OS:
Is it happening with another drive with the same OS?
Yes
Try another Operating System
No
Storage Troubleshooting


If you have all features working, go to the next stage:


Stage 5 - Performance Issue : PC has started but is not performing well


Case 1: The PC is slow


Feature:
Question:
Error:
Action:
Storage:
Are the disks activity high?
Yes / I don't know
Storage Troubleshooting
Is there more than 5GB usage disk left? No Think about cleaning or upgrading your drives
CPU:
Is executing applications too slow?  
Yes Create a new ticket with details about your issue.
Are your OS, application and CPU compatible? No / I don't know Verify the specifications
RAM:
Are all the RAM error free while testing while running diagnostics?
No Memory Troubleshooting.
Are you executing too many applications? Yes Think upgrading your RAM or verify the specifications.
Peripheral Devices: Does the system slow down with a special device? Yes Verify its compatibility / Create a new ticket with details about your issue.


Case 2: The PC is Freezing but not rebooting


Feature: Question: Error: Action:
CPU Is the CPU overheating? Yes Verify Environment
CPU troubleshooting
SBC (Single Board Controller) Can you hear high pitched noise? Yes Create a ticket.
RAM Is it doing the same with other RAM modules? Yes Check RAM troubleshooting.
Drivers Have the drivers changed or has the OS updated? Yes Verify that the drivers are compatible with OS and hardware components.


Case 3: Software cannot launch.


Feature:  Question:  Error: Action:
Application
Does your application require more resources?
Yes Find alternative application or revise specification.
Can you run this application on another PC?
No Verify the source of the application.
Yes What is the difference between the 2 PCs?
CPU Is the CPU resource already used by other programmes? Yes Close other applications if possible.
RAM Are you running too many applications?
Yes Think upgrading your RAM or close some applications.
Drive Is there more than 5GB usage disk left?
No Think about cleaning or upgrading your drives.


Case 4: Graphics-related issues.


For this case, we admit you are using compatible, working cables and screens.


Feature: Question: Error: Action:
RAM Can you see distortions or flickering on the screen? Yes Memory Troubleshooting.



GPU
Are the colours showing correctly? No Try to setup your display.
Try to change graphics settings.
Do you have a strange resolution? Yes Change the resolution settings.
Is one of the video outputs not working? Yes Verify Bios and graphics settings.
Is there cut-outs? Yes Verify if the PSU is fully working.


If you have all features working, go to the next stage:


Stage 6 - Shutdown/Reboot of the PC: 


Case 1:  PC stops:


Feature: Question: Error: Action:
Operating System
Does reinstalling the OS resolve the issue?
No Verify your OS is compatible with the Software.
Wipe + Reinstall OS. If this doesn't work: create a new ticket
Motherboard Do you have the same behaviour without the storage drive and peripherals connected?
Yes Create a new ticket with details about your issue.


Case 2:  PC Reboots:


Feature: Question: Error: Action:
Software Do you have the same behaviour with a different operating system?
Yes Create a new ticket with details about your issue.
No Verify your OS is compatible with the Software.
Wipe + Reinstall OS. If this doesn't work: create a new ticket